Dr. Ruchi Kushwaha’s quality journey reflects how phased implementation, continuous training, and strong governance can drive cultural change. By empowering staff, standardising processes, and using accreditation as a catalyst, she demonstrates that quality leadership transforms compliance into sustained patient safety, accountability, and institutional trust.
Quality Icon of the Month: A Dialogue with Lallu Joseph on Driving ChangeQuality journey of Dr. Ruchi Kushwaha
