With NABH accreditation in 2007, Ms. Rashmi Srivastava began quality efforts at Narayana Health, moving it from mere compliance into an earnest mission. Using empathy, digital innovation, and governance, along with global learning, she ensured safety and excellence became routine. Rashmi’s leadership created a new level of resilience and transparency while changing the culture. The impact of her success in healthcare quality now serves as a model for the entire country.
Quality Icon of the Month: A Dialogue withLallu Joseph on Driving Change
