Career in healthcare quality was accidental but life-saving Dr Shalini Sharma Met Dr. Shalini Sharma, Group Quality Head for Ziqitza Healthcare Ltd.,India. Beginning at a small hospital, she encountered problems such as a lack of resources and staff diversity, but developed high-quality systems from scratch. Her leadership touts accreditation as culture, not a checklist. At Fortis, she brings tools such as PDSA and FMEA to advance frontiers of innovation, patient safety and staff empowerment. Shalini feels that real change occurs when every hospital worker takes responsibility for quality and lives it every day.
Quality Icon of the Month: A Dialogue with Lallu Joseph on Driving Change
