Dr. Debdatta Das’s Wellness Quality Journey at Jehangir Hospital involved many changes in patient care through process structuring across project management, accreditation, and culture building. Various resistances arose, which she overcame to initiate and lead projects resulting in major improvement in efficiency and safety. Her leadership, based on the data with a people-centric focus backed by CAHO, leads to continuous quality improvement, patient engagement, and future-ready, challenge ready and compassionate healthcare systems.
Featuring the Quality Journey of the Month: A Dialogue with Lallu Joseph on Driving Change
