The digitisation of frontline workflows at Athulya Senior Care through ChatOps for Healthcare uses WhatsApp as a real-time operational command centre. It substitutes conventional logs with structured tasks, dashboards, and automated compliance, thus, making audits, productivity, and accountability better. The system empowers semi-skilled workers, improves the quality of the patients’ various business interactions, and enables the running of the hospitals in a scalable and efficient manner.
ChatOps for Healthcare: Digitising the Frontline Workforce
