Article showcases the journey of Hospital administrator and manager of more than two decades, Ms. Hetal Prajapati transformed quality into a culture of care rather than a mere box to be checked for compliance. Though met with resistance, she has led several major accreditations and implementations of digital innovations. She has helped build empowered teams through training and strategic initiatives. Her journey highlights how leadership, cooperation, and technology-driven organizational capability development can instill patient-centric excellence into healthcare systems.
Quality Icon of the Month: A Dialogue with Lallu Joseph on Driving Change
